Sample Guest Service Representative Resume

Posted in Representative Resume Examples

Jose Necaise
3478 Philli Lane
Tulsa OK 74136
(111)-496-7803
[email]

Job Objective Seeking the opportunity to utilize my skills as an experienced Guest Service Representative while helping company excel and meet long-term goals.

Highlights of Qualifications:

  • Remarkable experience in the hospitality industry
  • Ability to accept and record wake-up call requests
  • Ability to processes guest reservations, registrations, payments, and departures
  • Ability to multi-task and sell hotel services
  • Ability to keep the guest satisfied while complying with hotel policies
  • Organizational skills including follow-through, problem solving, and communication

Professional Experience:

Guest Service Representative
White Lodging Services, Inc., Tulsa OK
November 2006 – Present

  • Handled guest inquires and cash and credit policies.
  • Managed check-ins and checkouts.
  • Managed VIP procedures.
  • Maintained PBX Operator duties and reservations responsibilities

Guest Service Representative
Jacobs Entertainment, Inc., Tulsa OK
February 2001 – October 2006

  • Answered telephone calls and carried out front office agent’s duties and PMS functions.
  • Handled guest requests through internal hotel tracking software.
  • Supervised hotel staff and imparted education to guests with regard to hotel services
  • Carried out wake-up call service, took room service orders and traced room service tray pick-ups.
  • Ensured updated directories and address books and executed emergency response practices.
  • Marketed hotel amenities and services to guests and aided guests internally and externally.

Education

Bachelor’s Degree In Hotel Management
Central Washington University, Ellensburg, WA

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