Sample Guest Service Representative Resume

Posted in Representative Resume Examples

Jose Necaise
3478 Philli Lane
Tulsa OK 74136

Job Objective Seeking the opportunity to utilize my skills as an experienced Guest Service Representative while helping company excel and meet long-term goals.

Highlights of Qualifications:

  • Remarkable experience in the hospitality industry
  • Ability to accept and record wake-up call requests
  • Ability to processes guest reservations, registrations, payments, and departures
  • Ability to multi-task and sell hotel services
  • Ability to keep the guest satisfied while complying with hotel policies
  • Organizational skills including follow-through, problem solving, and communication

Professional Experience:

Guest Service Representative
White Lodging Services, Inc., Tulsa OK
November 2006 – Present

  • Handled guest inquires and cash and credit policies.
  • Managed check-ins and checkouts.
  • Managed VIP procedures.
  • Maintained PBX Operator duties and reservations responsibilities

Guest Service Representative
Jacobs Entertainment, Inc., Tulsa OK
February 2001 – October 2006

  • Answered telephone calls and carried out front office agent’s duties and PMS functions.
  • Handled guest requests through internal hotel tracking software.
  • Supervised hotel staff and imparted education to guests with regard to hotel services
  • Carried out wake-up call service, took room service orders and traced room service tray pick-ups.
  • Ensured updated directories and address books and executed emergency response practices.
  • Marketed hotel amenities and services to guests and aided guests internally and externally.


Bachelor’s Degree In Hotel Management
Central Washington University, Ellensburg, WA

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