Sample Workforce Manager Resume

Posted in Resume Samples for Manager

Roy Carroll
3641 Turkey Pen Lane
Dothan, AL 36303
(111)-545-2922
[email]

Job Objective Seeking Workforce Manager position with reputable organization in which my experience can be a positive influence on the growth of company.

Highlights of Qualifications:

  • Wide experience in developing educational programs and ensured quality work in call center environment
  • Huge working knowledge of Verint software
  • Operational knowledge of Microsoft office and other web based applications
  • Remarkable ability to multitask and maintain all deadlines
  • Exceptional ability to plan and manage large scale projects
  • Good understanding of call center workforce management tools
  • Excellent communication skills in both oral and written forms
  • Skilled to provide optimal customer services
  • Proficient in workforce management tools

Professional Experience:

Workforce Manager
Sykes Enterprises, Dothan, AL
October 2008 – Present

  • Developed and evaluated various activities on a regular basis.
  • Prepared schedules for workforce and provided regular reports for same.
  • Designed long term strategies and monitored immediate need for workforce.
  • Monitored change requests and hired individuals for shift needs.
  • Maintained schedule for database and updated it as required.
  • Analyzed call center operations and implemented various call center technologies.

Workforce Specialist
DOW, Dothan, AL
May 1998 – July 2003

  • Performed call audits and assessed soft skills and documented process.
  • Prepared schedules and made required adjustments to same.
  • Analyzed process, identified training requirements and communicated findings to management team.
  • Coordinated with workforce analyst and ensured proper handling of call spikes.
  • Assisted analyst and determined vacation allocation for all employees.
  • Monitored off phone activities and managed resources.

Workforce Developer
Red Ventures, Inc., Dothan, AL
August 2003 – September 2008

  • Administered workforce development program and prepared strategic plans.
  • Prepared policy documents and managed all required approvals.
  • Managed all special project funds and provided support to workforce preparation.
  • Managed all form activities and ensured compliance to federal relations.

Education

Bachelor’s Degree in Human Resources Management
Berea College, Berea, KY

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