Sample Workforce Manager Resume

Posted in Resume Samples for Manager

Roy Carroll
3641 Turkey Pen Lane
Dothan, AL 36303

Job Objective Seeking Workforce Manager position with reputable organization in which my experience can be a positive influence on the growth of company.

Highlights of Qualifications:

  • Wide experience in developing educational programs and ensured quality work in call center environment
  • Huge working knowledge of Verint software
  • Operational knowledge of Microsoft office and other web based applications
  • Remarkable ability to multitask and maintain all deadlines
  • Exceptional ability to plan and manage large scale projects
  • Good understanding of call center workforce management tools
  • Excellent communication skills in both oral and written forms
  • Skilled to provide optimal customer services
  • Proficient in workforce management tools

Professional Experience:

Workforce Manager
Sykes Enterprises, Dothan, AL
October 2008 – Present

  • Developed and evaluated various activities on a regular basis.
  • Prepared schedules for workforce and provided regular reports for same.
  • Designed long term strategies and monitored immediate need for workforce.
  • Monitored change requests and hired individuals for shift needs.
  • Maintained schedule for database and updated it as required.
  • Analyzed call center operations and implemented various call center technologies.

Workforce Specialist
DOW, Dothan, AL
May 1998 – July 2003

  • Performed call audits and assessed soft skills and documented process.
  • Prepared schedules and made required adjustments to same.
  • Analyzed process, identified training requirements and communicated findings to management team.
  • Coordinated with workforce analyst and ensured proper handling of call spikes.
  • Assisted analyst and determined vacation allocation for all employees.
  • Monitored off phone activities and managed resources.

Workforce Developer
Red Ventures, Inc., Dothan, AL
August 2003 – September 2008

  • Administered workforce development program and prepared strategic plans.
  • Prepared policy documents and managed all required approvals.
  • Managed all special project funds and provided support to workforce preparation.
  • Managed all form activities and ensured compliance to federal relations.


Bachelor’s Degree in Human Resources Management
Berea College, Berea, KY

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