1043 Seneca Drive
Portland, OR 97204
Job Objective Hard-working, self-motivated Wine Club Manager seeks a full-time position with reputable organization.
Highlights of Qualifications:
- Huge experience in managing wine club, tasting rooms and providing optimal levels of customer services
- Exceptional knowledge of wine tasting practices
- Deep knowledge of wine business and terminology
- Remarkable ability to work under pressure and prioritized work
- Outstanding ability to maintain professional relationships with co workers and clients
- Amazing communication skills in both oral and written forms
- Skilled to provide exceptional customer services
- Proficient in maintaining knowledge of wine country history
Wine Club Manager
Foster’s Group, Portland, OR
October 2008 – Present
- Managed an implemented various biannual wine club shipments.
- Planned and oversaw various wine club events,
- Maintained and administered wine club membership and associated sakes.
- Ensured exceptional levels of customer services to various club members.
- Developed growth plans for wine club and increased and tasting facility and sales.
- Administered effective work of all wine club tasting rooms.
Wine Club Administrator
Artisan Wine Cellar, Portland, OR
August 2003 – September 2008
- Ensured compliance to all duties and procedures of wine club members.
- Managed wine club shipments and coordinated for various on site shipments.
- Monitored all phone calls and email inquiries and answered it.
- Assisted customer in resolving all problems and tracking shipments.
- Administered wine club inventory and placed orders accordingly.
- Prepared materials for emails for promotions.
Wine Club Coordinator
Vintage Wine Estates, Portland, OR
May 1998 – July 2003
- Managed and reconciled cash receipts at end of day.
- Arranged VIP tastings for various customers in private tasting rooms.
- Managed various wine club operations and managed shipments for wine.
- Coordinated with wine club members and answered all customer service inquiries.
Bachelor’s Degree in Business
Little Big Horn College, Crow Agency, MT