Ticket Office Manager Resume

Posted in Resume Samples for Manager

Tabitha Jones
2173 Columbia Mine Road
Clarksburg, WV 26301
(333)-517-8787
[email]

Job Objective Actively seeking Ticket Office Manager Position where I can contribute the experience I have in this field to the success of company.

Highlights of Qualifications:

  • Experience supervising box office ticket sales, managing computerized ticketing systems and administering all accounts
  • Deep knowledge of ticketing and booking software
  • Operational knowledge of Microsoft applications
  • Remarkable ability to work under pressure and meet deadlines
  • Ability to analyze and resolve problems
  • Outstanding communication skills
  • Skilled to handle all cash and credit card data
  • Proficient in managing database systems
  • Ability to balance multiple assignments with competing deadlines
  • Exceptional understanding of customer services

Professional Experience:

Ticket Office Manager
Tahoe Donner Association, Inc., Clarksburg, WV
October 2008 – Present

  • Provided technical support to ticket office departments.
  • Managed all ticket sales and prepared reports of accurate ticket sale.
  • Monitored working of box office and ensured timely response of all customer requests.
  • Updated customer systems with appropriate events.
  • Trained ticket office members on all procedures regarding ticket sales.
  • Maintained records of ticket sales and recorded complementary tickets given for events.
  • Determined highest standards of employee services, resolved all grievances for customers.
  • Organized ticket inventory, maintained records of usage and placed orders for printing.

Ticket Office Cashier
California Institute of Technology, Clarksburg, WV
August 2003 – September 2008

  • Managed effective operation of ticketing systems for proper administration of ticket sales.
  • Assisted customers in all queries regarding events and provided necessary information.
  • Monitored complaints made by guests and ensured its timely resolution.
  • Organized reservations of tickets and gave it to appropriate person.
  • Handled multiple phone line system and provided necessary assistance.
  • Reviewed cashier reports everyday and prepared necessary paperwork.

Ticket Office Clerk
Hard Rock, Clarksburg, WV
May 1998 – July 2003

  • Assisted in customers in all queries and resolved issues.
  • Managed event inquiries for timings and fares and answered all questions appropriately.
  • Organized payments made by cash and cards, maintained receipts for same and kept all information confidential.
  • Ensured customers with special needs get required facilities.
  • Monitored events and informed customers at times for delayed events.
  • Trained junior staff in maintaining exceptional customer service skills.

Education

Associate Degree in Business Administration
Niagara County Community College, Sanborn, NY


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