Sample Technology Operations Manager Resume

Posted in Resume Samples for Manager

Jan Dyer
2388 John Calvin Drive
Chicago, IL 60605
(333)-901-1666
[email]

Job Objective Seeking work as Technology Operations Manager with company to advance my skills and career in this field.

Highlights of Qualifications:

  • Experience supervising IT infrastructure and managing Network Operation Center
  • Expertise in working in complex environment
  • Huge knowledge of Audit principles and procedures
  • Operational knowledge of Window systems
  • Remarkable ability to perform troubleshoot on systems and resolve issues
  • Outstanding knowledge of new technologies and their application
  • Skilled to understand and interpret human resource principles and procedures
  • Exceptional communication skills
  • Proficient in project management principles
  • Solid understanding of Information security practices and policies

Professional Experience:

Technology Operations Manager
Northrop Grumman, Chicago, IL
October 2008 – Present

  • Managed process and developed ways to improve its efficiency.
  • Coordinated with end users and resolved issues and maintained good working relationship with customers.
  • Developed and executed management procedures.
  • Monitored working of various teams and ensured its optimal productivity.
  • Assisted staff members and ensured optimal efficiency of employees.
  • Scheduled project and ensured its timely completion and budget preparation.
  • Determined various new technical solutions to increase productivity of processes.

Technology Operations Supervisor
Avery Dennison, Chicago, IL
August 2003 – September 2008

  • Managed all operations and resolved performance issues in voice and data services.
  • Developed various tools to monitor efficient working of Technology operations and ensured its compliance with Service Level Agreements.
  • Analyzed all activities and documented results for same, developed ways and prevented reoccurrence of problems.
  • Scheduled daily operations of staff and ensured all completion of project requirements.
  • Trained and assisted Technology Operations staff in understanding operations and problem resolving techniques for systems.
  • Monitored working and ensured compliance with safety rules and regulations.

Technology Operations Lead
Accretive Inc., Chicago, IL
May 1998 – July 2003

  • Supervised working of staff on an everyday basis.
  • Coordinated with development teams and developed designs according to customer requirement.
  • Assisted directors and program mangers and met all performance related targets.
  • Trained and assisted staff in understanding technologies related to health care.
  • Determined needs of departments in coordination with vendors.
  • Managed internal technology infrastructure of company and its purchase orders.
  • Oversaw projects from conceptualization to its implementation in association with vendors and specialists.

Education

Bachelor’s Degree in Engineering
Cheyney University, Cheyney, PA

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