Sample Technical Support Manager Resume

Posted in Resume Samples for Manager

Byron Lynn
79 Oakridge Lane
Royse City, TX 75189
(123)-762-7317
[email]

Job Objective To obtain Technical Support Manager Position in which I can increase my skills and become a valued member of the team.

Highlights of Qualifications:

  • Experience in performing troubleshooting, managing technical support team and provided solutions to all complex software problems
  • Deep knowledge of e-commerce procedures and principles
  • Operational knowledge of window networks and SQL servers
  • Immense ability to analyze and interpret all technical documents and government regulations
  • Ability to multitask and work in a fast paced environment and met all deadlines
  • Sound skills to understand all web based applications
  • Skilled to teach subordinate staff
  • Ability to create new and modify existing documentation
  • Proficient in understanding high end storage platforms
  • Familiarity in Linux platforms and email protocols technologies
  • Solid understanding of relational databases

Professional Experience:

Technical Support Manager
Media General, Inc, Royse City, TX
October 2008 – Present

  • Established department objective and goals for retain more customers and increase revenue generation for organization.
  • Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.
  • Monitored employee performance and performed required appraisals.
  • Managed support cases and resolved all issues, evaluated resolution provided to confirm compliance with necessary guidelines.
  • Assisted support analysts and provided necessary feedback on cases escalated to senior management.
  • Reviewed all cases and verified all information and corrected cases when required.
  • Organized cases to be sent to support analysts and escalated cases if not resolved by system analysts and ensured use of all resources for resolution.
  • Assisted customers and understood requirements and worked accordingly.

Technical Support Representative
Dell Inc., Royse City, TX
August 2003 – September 2008

  • Monitored and answered all technical queries and resolved issues in appropriate time frame.
  • Managed issues and if necessary escalated issues to appropriate departments such as product management and development.
  • Developed and implemented tests and documented all technical issues.
  • Coordinated with various teams and performed user acceptance tests on new product releases.
  • Provided technical support to all technologies and performed tests on it.
  • Streamlined all unresolved issues and answered all queries of external and internal customers.

Technical Support Engineer
nVidia, Royse City, TX
May 1998 – July 2003

  • Performed troubleshoot and documented all client application issues.
  • Monitored client queries and assisted them with help of email and phone.
  • Organized all documents for client issued and maintained a tracing system for same.
  • Maintained all information of status and updated customers accordingly on progress of resolution.
  • Coordinated with colleagues, analyzed and resolved all complex problems faced by customers.
  • Provided application support in off hours as well.

Education

Bachelor’s Degree in Engineering
Molloy College, Rockville Centre, NY

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