Sample General Manager Resume

Posted in Resume Samples for Manager

Michael Byrne
2834 Monica Ct SW
Albany, NY 12201
(111)-123-1234
[email]

Summary
A specialist who is focused in planning, directing, coordinating work and monitoring sales revenues; has assisted in formulating policies, managing daily operations, and planning using materials and policies as well as resources; handled personnel, purchasing, or administrative services; has exceptional leadership skills that motivates team to perform; has good business sense used for consolidating all performance and efforts of various departments to achieve goal; sets key performance indicators to serve as guide for employee success; has keen ability to adapt to new business and make it run successfully together with other company campaigns

Professional Experience:

General Manager – Store January 2007 – Present
Arby’s Restaurant Group, Albany, NY
Responsibilities:

  • Monitored performance of store branches, including accounting, personnel and logistics
  • Analyzed, tracked and communicated store performance metrics as well as performance goals for both the sales personnel and the store
  • Led in the recruitment, hiring, training, coaching, and development of exceptional, sales-driven teams
  • Created and enforced a culture with outstanding customer service
  • Implemented store directives, policies and procedures, and administered requests of sales partners and assistant managers
  • Performed regular inventories with purchasing and inventory manager to monitor stocks
  • Conducted quarterly evaluation of personnel for performance bonus and promotions

General Manager – Borders May 2004 – December 2006
Service Corporation International, Albany, NY
Responsibilities:

  • Drove sales, financial management, and ensured that store profits and productivity goals are achieved monthly
  • Ensured that customer service standards are consistently met through active floor service management processes
  • Created and cultivated a store environment where diversity is valued and is practiced
  • Handled, monitored all merchandise and inventory management systems to remain competitive
  • Promoted products and product-bundling, marketing initiatives to have a good status in the marketplace and get ahead of competition
  • Created and implemented effective lines of communication within the store and supporting departments

General Manager – Laundry February 1999 – May 2004
Compass Group Albany, NY
Responsibilities:

  • Monitored performance of store branches, including accounting, personnel and logistics
  • Analyzed, tracked and communicated store performance metrics as well as performance goals for both the sales personnel and the store
  • Led in the recruitment, hiring, training, coaching, and development of exceptional, sales-driven teams
  • Created and enforced a culture with outstanding customer service
  • Implemented store directives, policies and procedures, and administered requests of sales partners and assistant managers
  • Performed regular inventories with purchasing and inventory manager to monitor stocks
  • Conducted quarterly evaluation of personnel for performance bonus and promotions

General Manager – Borders May 2004 – December 2006
Service Corporation International, Albany, NY

Education
Masters Degree in Business Administration, University of Iowa, IA, 1999
Bachelors Degree in Management, Rockefeller University, NY, 1997

Skills:

  • Effective public relations and marketing skills
  • Planning, organization and work coordination and delegation skills
  • Decision-making, project management and operational skills
  • Effective working relationships
  • Follow written and verbal instructions
  • Effectively verbal and in written communication skills

Awards and Affiliations
The Association for Operations Management, Member
Institute of Operations Management, Member

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