Sample General and Operations Manager Resume

Posted in Resume Samples for Manager

Michael Byrne
2834 Monica Ct SW
Albany, NY 12201
(111)-123-1234
[email]

Summary
A manager who is adept in performing administrative and supervisory work of considerable difficulty especially at tasks involving management of facilities, programs and activities; has a good attitude, key in effectively handling people and motivating staff to deliver and meet company’s objectives; has a good grasp of the business direction of the company and initiates strategies on how to get there; has good people skills which is utilized in maintaining existing customer base through release of loyalty initiatives; gains more prospects as source of sales profitability; is familiar with the internal and external company operations; has knowledge in finance, sales, marketing, technical support and customer service; has a balanced view of people and company — promoting company objectives while uplifting employee standards

Professional Experience:

Operations Manager January 2007 – Present
Service Corporation International, Albany, NY
Responsibilities:

  • Monitored services, handled fleet management and inventory management applications
  • Handled operations and employees; rolled out initiatives in various departments as well as other satellite offices
  • Supervised daily operational activities, operations performance and recommended budget investments and control
  • Established customer relationships
  • Drove integration of services and other agencies involved
  • Identified needs and received direction on real-time staffing requirements and enacted contingency measures as needed
  • Escalated and directed activities during systems problems, disasters, and identified potential problems and probable solutions

Senior Operations Manager – Borders May 2004 – December 2006
Westfield Corporation, Albany, NY
Responsibilities:

  • Maintained broad assessment of trends, sentiments, politics, challenges, concerns and opportunities to determine product’s market share
  • Produced quality work and monitored team reports, analysis and output used for management decisions
  • Compiled, selected and edited analysts’ inputs, analysis and reports
  • Oversaw and track the delegation of various regular and irregular reports
  • Liaised and coordinated with other team leads and agencies involved in open source intelligence events
  • Recruited and trained new analysts, evaluated staff member performance and set individual and team performance objectives

Clerk February 1999 – May 2004
Frontier Corporation, Albany, NY
Responsibilities:

  • Monitored services, handled fleet management and inventory management applications
  • Handled operations and employees; rolled out initiatives in various departments as well as other satellite offices
  • Supervised daily operational activities, operations performance and recommended budget investments and control
  • Established customer relationships
  • Drove integration of services and other agencies involved
  • Identified needs and received direction on real-time staffing requirements and enacted contingency measures as needed
  • Escalated and directed activities during systems problems, disasters, and identified potential problems and probable solutions

Senior Operations Manager – Borders May 2004 – December 2006
Westfield Corporation, Albany, NY

Education
Masters Degree in Business Administration, University of Iowa, IA, 1999
Bachelors Degree in Business Administration, Rockefeller University, NY, 1997

Skills:

  • Effective public relations and marketing skills
  • Planning, organization and work coordination and delegation skills
  • Decision-making, project management and operational skills
  • Effective working relationships
  • Follow written and verbal instructions
  • Effectively verbal and in written communication skills

Awards and Affiliations
The Association for Operations Management, Member
Institute of Operations Management, Member


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