Sample Guest Service Manager Resume

Posted in Resume Samples for Manager

Jerry Britton
3921 Hickory Lane
Washington, DC 20024

Job Objective Seeking the opportunity to fill Guest Service Manager’s position with a growing organization.

Highlights of Qualifications:

  • Huge experience in providing optimal levels of customer services for various hospitality departments
  • Outstanding knowledge of hotel departments
  • Immense ability to multitask and prioritize work
  • Exceptional ability to work in a flexible schedule and on weekends
  • Good communication skills in both oral and written forms
  • Skilled to provide optimal guest services
  • Ability to communicate effectively with Clients, Management and Co-workers
  • Proficient in providing exceptional facilities to guest

Professional Experience:

Guest Service Manager
Summit Hospitality Group, Ltd, Washington, DC
October 2008 – Present

  • Assisted Front Desk department in managing all guest complaints and ensured resolution.
  • Managed guest services and monitored operational departments for hotel.
  • Ensured compliance to various brand standards and managed work accordingly.
  • Monitored all quality issue complains, investigated issues and implemented required training programs.
  • Maintained knowledge on various hotel events and activities.
  • Hired and trained front desk and food and beverage employees in performing efficient work.
  • Maintained hotel work according to required rules, regulations and policies.
  • Analyzed problems in hotel and provided permanent solutions for same.

Guest Service Representative
Extended Stay Hotels, Washington, DC
August 2003 – September 2008

  • Greeted all customers in a professional and courteous manner.
  • Administered check in process for guests and verified information provided by guest.
  • Managed and assisted customers in all telephone queries.
  • Maintained knowledge on various products and services and promoted it to client.
  • Monitored inventory of supplies for Manager and maintained records of product counts.
  • Ensured a neat and clean lobby and front desk at all times.

Guest Service Coordinator
Hyatt, Washington, DC
May 1998 – July 2003

  • Administered services and ensured optimal levels of customer service and satisfaction.
  • Managed customers and informed about available services.
  • Monitored inventory of supplies and placed purchase orders accordingly.
  • Assisted in promoting business by handing out brochures.


Bachelor’s Degree in Operations Management
Mercyhurst College, Erie, PA

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