Sample Client Support Manager Resume

Posted in Resume Samples for Manager

Jermaine Lee
4035 Wood Duck Drive
Marquette, MI 49855
(222)-399-3680
[email]

Job Objective Seeking Client Support Manager’s position that will enable me to challenge my skills and talents while making tremendous contributions to company.

Highlights of Qualifications:

  • Exceptional experience in providing customer services for Adobe Photoshop and Microsoft applications
  • Outstanding knowledge of regulatory board and guidelines
  • Remarkable experience in department production
  • Ability to maintain knowledge on new software
  • Ability to provide appropriate feedback
  • Ability to work flexible hours
  • Excellent communication skills in both oral and written forms
  • Proficient to manage multiple projects within deadline

Professional Experience:

Client Support Manager
AT&T, Marquette, MI
October 2008 – Present

  • Provided customer support for all requests through email and telephone.
  • Performed troubleshoot on systems to resolve all customer issues efficiently.
  • Monitored bug tracking system and entered required system bug information.
  • Documented all processes for customer support.
  • Coordinated with development team and prepared demonstrations for customers.
  • Provided training to all new customers for efficient use of software.
  • Designed various marketing materials in partnership with business team.
  • Maintained knowledge and enhanced system functionality.

Client Support Supervisor
Blackboard, Inc., Marquette, MI
August 2003 – September 2008

  • Evaluated and resolved all client call issues for billing and addendum.
  • Maintained optimal level of customer satisfaction at all times.
  • Coordinated with executives and approved fees within company guidelines.
  • Evaluated all vendor discrepancies and recommended improvements.
  • Designed and maintained client scoreboard on all call trends.
  • Prepared production reports and analyzed with Vice president.

Client Support Specialist
SilverSearch, Inc., Marquette, MI
May 1998 – July 2003

  • Administered and ensure timely response to all client inquiries.
  • Developed and maintained relations with all corporate clients.
  • Provided training to clients on website usage.
  • Coordinated with sales team and maintain efficient relations.
  • Prepared and analyzed business intelligence reports for product performance.
  • Maintained and provided update to all CRM database.

Education

Bachelor’s Degree in Business Administration
Ryokan College, Los Angeles, CA

We know how to prepare a professional resume!