Sample Client Services Manager Resume

Posted in Resume Samples for Manager

Lawrence Suggs
4973 Snyder Avenue
Matthews, NC 28105
(111)-614-1075
[email]

Job Objective To use my personal relation skills and extensive training to acquire a position as Client Services Manager with a reputable company.

Highlights of Qualifications:

  • Admirable experience to provide software solutions and design require business documents
  • Exceptional knowledge of medical laboratory functions
  • Outstanding knowledge of site laboratory
  • Ability to manage various difficult situation
  • Ability to monitor multiple projects at given time
  • Excellent communication skills in both oral and written forms
  • Ability to prepare presentations for clients
  • Proficient in handling high pressure situations

Professional Experience:

Client Services Manager
Trinet Internet Solutions Inc., Matthews, NC
October 2008 – Present

  • Facilitated regular communication with prospective clients.
  • Coordinated with resource and department leads to establish all pitch teams.
  • Designed various presentations for clients.
  • Evaluated all RFP requirements and participated in Quality Assurance meetings.
  • Assisted resource management team to determine appropriate level of staff for project.
  • Developed proposals and strategies for all project schedule and materials.
  • Prepared weekly reports on all project status and progress.
  • Managed communication with resource management and department teams.

Client Services Supervisor
Vertis Inc., Matthews, NC
August 2003 – September 2008

  • Analyzed client requirements and provide efficient and pleasant response.
  • Provided subject matter expertise on all technical and policy issues.
  • Monitored client issues and recommended appropriate solutions.
  • Supervised efficient working of client support services staff.
  • Developed training programs for all senior staff and monitor performance.
  • Monitored communication between client support services personnel and clients.

Client Services Specialist
Sysdev, Inc, Matthews, NC
May 1998 – July 2003

  • Analyzed customer requirements and configured appropriate software product.
  • Prepared and implemented efficient project schedule.
  • Participated in all customer representative meetings and provided support.
  • Designed customer training plans and resolved all issues.
  • Provided upgrade to products and configured various new product features.
  • Performed troubleshoot on all processes and resolved all issues.

Education

Bachelor’s Degree in Business
Goldey-Beacom College, Wilmington, DE

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