Sample Call Center Manager Resume

Posted in Resume Samples for Manager

Kathryn Larue
1896 Thorn Street
Mountain View, WY 82939
(222)-706-3384
[email]

Job Objective To obtain a position of Call Center Manager in order to bring about continuity for the company by using my skill set to your best advantage.

Highlights of Qualifications:

  • Experience in managing call center, providing customer services in a healthcare and travel industry
  • Exceptional knowledge of database and word processing
  • Ability to multitask and prioritize work
  • Ability to train in various phone systems
  • Ability to prepare reports and required correspondence
  • Ability to handle season ality and fluctuations in an inbound call center
  • Ability to work in a fast pace call center environment
  • Ability to interpret an extensive variety of non-technical instructions
  • Ability to identify and resolve issues

Professional Experience:

Call Center Manager
Newell Rubbermaid, Mountain View, WY
October 2008 – Present

  • Managed all call center functions and ensured efficiency in work.
  • Maintained and designed reports for various call center metrics.
  • Assisted in training new agents on various call center procedures.
  • Administered efficient working of staff and prepared schedule for call center.
  • Monitored team and evaluated call center results and ensured achievement of all performance targets.
  • Coordinated with department heads and ensured effective working in all aspects of projects.
  • Developed and monitored call center budgets.
  • Prepared performance reports for employees to be submitted to management.

Call Center Supervisor
IKON, Mountain View, WY
August 2003 – September 2008

  • Developed effective relationships with employees and ensured optimal levels of competency form all.
  • Monitored work and ensured optimal levels of customer services to clients.
  • Participated in various team meetings and ensured effectives by regularly communicating with team members.
  • Ensured compliance to all procedures and departmental standards.
  • Evaluated customer issues and resolved it effectively and ensured customer satisfaction.
  • Prepared attendance records and payroll and documented all records.

Call Center Team Assistant
Vangent, Mountain View, WY
May 1998 – July 2003

  • Monitored service requests and ensured compliance to schedule.
  • Managed databases and performed required data entry work.
  • Prepared required documents for logs and submitted documents for mailing.
  • Provided administrative support to various operations of call center.

Education

Bachelor’s Degree in Customer Care Management
Western Texas College, Snyder, TX



Create your own professional looking resume for free using our resume builder!