Assistant Hotel Manager Resume

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Here is the Assistant Hotel Manager Resume example:

Franklin Comer

4100 Duke Lane

Wayne, NJ 7477

(555)-555-5555

[email]

Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager.

Highlights of Qualifications:

Experience in managing work for front desk agents and providing optimal levels of customer services
Proficient with Microsoft applications and LMS system
Remarkable ability to perform basic math in hotel management
Outstanding ability to identify problems and design resolution
Skilled to obtain an alcohol awareness card
Ability to read and interpret documents
Exceptional ability to provide optimal customer services

Professional Experience:

Assistant Hotel Manager

The Pfister Hotel, Wayne, NJ

October 2008 – Present

Oversaw efficient working of all Front Desk related activities and ensured proper workflow.
Supervised working of Hotel Supervisor and Front Desk employees.
Prepared required paperwork and provided reports to department.
Monitored employee performance, performed appraisals according to company policies.
Trained all new employees in following proper hotel procedures.
Coordinated with hotel manager and collated all payroll information.
Ensured compliance to all department policies and procedures.
Maintained an inventory of supplies and forms for front desk.

Front Desk Clerk

MGM Resorts, Wayne, NJ

August 2003 – September 2008

Analyzed customer requirements and ensured timely completion of all needs.
Maintained optimal customer relations and coordinated for same.
Monitored customer checks in and evaluated all registration of employees.
Administered all wake up call requests and ensured completion.
Managed guest faxes and distributed it accordingly.
Facilitated in all customer check outs.

Hotel Guest Services Agent

South Beach Hotel, Wayne, NJ

May 1998 – July 2003

Administered processes for all customer payments according to policies and procedures.
Maintained knowledge of all player choice programs and assisted members.
Prepared daily credit reports and credit limit reports.
Ensured compliance to company policies and procedures.
Assisted in guest reservations through phone and fax.

Education

Bachelor’s Degree in Hotel & Restaurant Management

Centre College, Danville, KY