Sample Application Support Manager Resume

Posted in Resume Samples for Manager

Geoffrey Tharp
2352 Hedge Street
Bedminster, NJ 7921

Job Objective Long time Application Support Manager seeks position with your company where I can work with others who have the same drive and integrity that I would bring to the job.

Highlights of Qualifications:

  • Experience in providing production support, developing business software and managing various projects and vendors
  • Profound knowledge of developing procedures for operations
  • Outstanding knowledge of SQL Server and shell scripts
  • Immense ability to adapt to new shell scripts
  • Wide knowledge of data warehouse technology, Visual Basic and Java Scripting
  • Familiarity with Linux, Solaris, Oracle and Sybase
  • Ability to interpret complex systems
  • Ability to identify problems in workflows and business processes
  • Ability to perform troubleshoot on various application deployment

Professional Experience:

Application Support Manager
Application Security, Inc., Bedminster, NJ
October 2008 – Present

  • Performed troubleshoot on systems on a regular basis and ensured resolution of all client problems.
  • Monitored client issues and escalated matters when required.
  • Analyzed processes and applied various software upgrades to systems when required.
  • Developed various process and procedures for internal and external clients.
  • Managed all operational and technical areas of projects and coordinated with clients on same.
  • Maintained effective working relationships with third party vendors.
  • Prepared presentations for internal and external clients.
  • Provided training to technical support team.

Application Support Analyst
Batteries Plus, Bedminster, NJ
May 1998 – July 2003

  • Performed troubleshoot on various product issues.
  • Developed and maintained key metrics and ensured revenue generation for organization.
  • Designed metric dashboard and managed real time availability of various products,
  • Analyzed software development lifecycle and recommended new technology products.
  • Maintained all phases of software development lifecycle and evaluated all new features.
  • Prepared various product support tools and monitored development.

Application Support Specialist
Pfizer Inc., Bedminster, NJ
August 2003 – September 2008

  • Coordinated with co workers and administered effective working of student information system.
  • Assisted staff and prepared reports on projects status and requirements.
  • Developed and maintained reports on Cognos ReportNet.
  • Performed troubleshoot on systems and used resources to resolve issues.
  • Provided support to teachers and other staff members.


Bachelor’s Degree in Human Resources
Huston-Tillotson University, Austin, TX

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