Technical Support Team Leader Resume

Posted in Leader Resume Examples

Mark Frank
455 Walton Street
Salt Lake City, UT 84104
(222)-416-7771
[email]

Career Objective Looking for an opportunity to obtain a Technical Support Team Leader position and use my abilities to create a good working environment in which to grow and thrive.

Summary of Qualifications:

  • Strong understanding of performance and quality assurance management
  • Ability to convince other executives and team members Competencies
  • Ability to work in diverse cultural and challenging professional environments
  • Ability to lead project resources, work under pressure and meet deadlines
  • Ability to encourage, motivate and provide recognition
  • Ability to convert technical knowledge into easily understood terms

Work Experience:

Technical Support Team Leader, August 2005 – Present
Acxiom, Salt Lake City, UT

  • Managed technical support representatives.
  • Achieved target goals adhering to established polices.
  • Monitored calls for quality purposes and coach employees on ways to improve the quality of calls.
  • Assisted representatives in finding a suitable solution to resolve customer issues.
  • Resolved all escalated issues.
  • Solved complex issues.

Technical Support Team Leader, May 2000 – July 2005
Honeywell International Inc, Salt Lake City, UT

  • Managed Operation & Maintenance of the system.
  • Executed support needs of roll-out, preventive and corrective maintenance, regional needs.
  • Planned, monitored and reported Technical System Support performance.
  • Managed maintenance execution.
  • Ensured efficient system availability.
  • Coordinated and supervised Technical Service Teams within the region.
  • Managed the day to day workflow of tickets and phone calls.

Education

Bachelor’s Degree In Computer Science, Marymount University, Arlington, VA


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