1602 Bryan Street
Elon College, NC 27244
Job Objective Self-motivated Team Leader seeking position with growing firm in which to put my excellent communications and Team Leader skills to work for company.
Summary of Qualifications:
- Huge knowledge of customer care techniques and processes
- Solid understanding of several voice-logging systems and tools
- Ability to encourage, motivate and provide recognition
- Ability to plan, set and achieve goals
- Ability to share your knowledge and learning
- Ability to analyze and influence people and process situations
- Ability to prepare and monitor schedules and financial status
- Excellent leadership, management and motivational skill
Team Leader, August 2005 – Present
Invensys, Elon College, NC
- Determined duties of all the members and the employees.
- Conducted workshops and out forth business proposals and made presentations to demonstrate.
- Managed household staff.
- Coordinatedand communicated with the team members.
- Analyzed issues related to project management and related programs.
- Resolved issues and assisted clients.
- Lead and managed team finance, marketing,and human relations.
Team Leader, May 2000 – July 2005
Telequest Communications, Elon College, NC
- Created sense of ownership within the employees and resolved employee issues.
- Encouraged, supported, and motivated team.
- Monitored, organized, and coached team on a day-to-day basis.
- Communicated the company’s purpose, core values, vision to the front employees.
- Ensured that the employees follow their schedules properly.
- Handled escalated calls, complaints, questions, and queries.
Bachelor’s Degree In Business, North Arkansas College, Harrison, AR
Master’s Degree In Administration, Johnson & Wales University, Providence, RI