Sample Work Force Analyst Resume

Posted in Various Job Resume Examples

Helen Mitchell
7867 East Meridian Street,
Columbia,
IL, 62236
222-222-2222
[email]

Summary

A dependable workforce management professional who is able to align reporting methods with strategic operational procedures; has extensive experience to carry forward strategy in the workforce and other contingent work areas within a fast-paced environment; has a solid foundation in negotiations, consultations and reporting and possesses the ability to build strong business relationships necessary in corresponding with all levels within the organization.

Professional Experience:

Force Management Specialist October 2000 – Present
Variant Systems Inc., San Diego, CA

Responsibilities:

  • Managed the daily workloads for distribution to call center agents in alignment with strategic goals and daily quota.
  • Worked closely with all department heads in developing staffing strategies.
  • Assisted Workforce Management Group in analyzing report data and did follow-ups with Workforce Manager on any pending related issues regarding employee behavior and absenteeism.
  • Assisted with staff training regarding procedures and policies.
  • Updated statistical info into WFM modeling software.

Supply systems analyst August 1998 – August 2000
Spectrum Com, Washington, DC

Responsibilities:

  • Analyzed a great volume of data to be synthesized and consolidated to a well-organized recommendation plan for expansion.
  • Served as Program Manager and provided management with reports of on-going projects.
  • Administered employee perks programs, provided technical assistance, performed audits and submitted management reports.
  • Applied practical knowledge to create comprehensive statistical reports and records and evaluated specific program areas.
  • Performed a series of in-depth and analytical, administrative and research duties related to the program.

Budget Analyst February 1994 – July 1998
STG, Inc. Adelphi, MD

Responsibilities:

  • Managed the daily workloads for distribution to call center agents in alignment with strategic goals and daily quota.
  • Worked closely with all department heads in developing staffing strategies.
  • Assisted Workforce Management Group in analyzing report data and did follow-ups with Workforce Manager on any pending related issues regarding employee behavior and absenteeism.
  • Assisted with staff training regarding procedures and policies.
  • Updated statistical info into WFM modeling software.

Supply systems analyst August 1998 – August 2000
Spectrum Com, Washington, DC

Education

1996-1998 Masters Degree Business Administration
Princeton University, NJ

1992-1996Bachelor’s Degree in Management
Yale University, CT

Skills:

  • Analytical, quantitative and independent problem solving skills
  • Experience with media work force classification
  • Ability to interact with all levels of organization
  • Excellent verbal and written communication skills
  • Experience in working in a team-oriented and collaborative environment
  • Awards and Affiliations

International Institute of Business Analysis, Member
Workflow Management Coalition, Member

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