Sample Computer Hardware Technician 1 Resume

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Alannah Johnson
2967 Flournoy St, Apt#901
Dallas, TX 75237
(123)-555-1234
[email]

Summary
An advanced IT professional who has knowledge in various levels of handling software and hardware programs; excellent knowledge in computer language and can analyze technical problems; excellent technical skills and can perform troubleshooting repairs of hardware computer products and peripherals; has a good communication skills.

Professional Experience:
Computer Hardware Technician September 2007 – Present
NetOps Technologies, Dallas, TX

Responsibilities:

  • Provided technical support such as installation, maintenance and repairs of network apparatus and peripherals.
  • Resolved customer issues encountered with their operating systems and maintenance of equipment.
  • Maintained daily communications with the coordinator to ensure quality in service and meet customer service satisfaction.
  • Provided documentation and necessary reporting to the supervisor if the issues were not handled in time.

Hardware Deployment Technician April 2003 – August 2007
Intervision Enterprises, Cedar Rapids, Iowa

Responsibilities:

  • Provided technical support in the hardware deployment and managed tasks to handle troubleshooting.
  • Installed programs for migration of data from the old workstations to the newly-installed system.
  • Assisted clients in solving computer-related issues and ensured quality customer service.
  • Maintained working knowledge of products and/ or services
  • Entered and tracked ticketing system.
  • Performed other duties as assigned by supervisor.

Desktop Support/Hardware Technician January 1999 – April 2003
Silvertech Inc., Davenport, Iowa

Responsibilities:

  • Provided technical support such as installation, maintenance and repairs of network apparatus and peripherals.
  • Resolved customer issues encountered with their operating systems and maintenance of equipment.
  • Maintained daily communications with the coordinator to ensure quality in service and meet customer service satisfaction.
  • Provided documentation and necessary reporting to the supervisor if the issues were not handled in time.

Hardware Deployment Technician April 2003 – August 2007
Intervision Enterprises, Cedar Rapids, Iowa

Education
Bachelor of Science in Electrical Engineering
University of Arizona, 1999

Skills:

  • Excellent communication and written skills
  • Good problem solving and critical learning skills
  • Excellent time management skills and leadership qualities
  • Proficient in various computer programs
  • Ability to handle all software and hardware specifications

Associations/ Organizations
Computer Technician Association, Member
National Society of Professional Engineers, Member

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