Great Sample Resume

SaaS Support Engineer Resume

Feel free to use this SaaS Support Engineer Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a SaaS Support Engineer Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the SaaS Support Engineer Resume example:

Norman Brock

4296 Hiney Road

North Las Vegas, NV 89032

(111) 519-4117

Email : [email]


Career Goal
Seeking an opportunity in a company where I can employ my technical proficiency in Java Core, Web Services and JSP technologies as a SaaS Support Engineer
Technical Skills
Profound knowledge of SDLC methodologies:

  • Agile
  • Waterfall
  • V-Model

Extensive technical knowledge of Java technologies:

  • JSP
  • Java 2-D
  • JSF

Strong technical command of Linux components:

  • RedHat
  • Hp-UX
  • Solaris

Substantial technical acumen of IDE:

  • Tomcat
  • Apache
  • HTTP

Cognitively expert in engineering software:

  • UCM
  • F5 Load Balancer
  • HL7

Adept in engineering services:

  • Root cause analysis
  • Asset management
  • IT Infrastructure design

Familiarity with mobile devices:

  • Windows 7 phones
  • Droids
  • iPad

Immense abilities to:

  • Use V-model technologies and implement system engineering
  • Prepare project plans and maintain technical documentation
Relevant Experience
SaaS Support Engineer

Jama Software

January 2012 – Present

North Las Vegas, NV

  • Maintained relationships with quality assurance and engineering teams.
  • Analyzed web based requests utilizing CRM systems.
  • Resolved customer issues and executed policy improvements.
  • Conducted root cause analysis and reviewed file defects.
  • Managed customer environments and administered Centrify user products.
  • Implemented Windows servers and SPAM filtering.
  • Designed and developed MS Dynamics CRM apps.
  • Executed email routing and analyzed setup issues.
SaaS Support Engineer

Stanley Black & Decker, Inc.

November 2010 – January 2012

San Jose, CA

  • Resolved technical issues and assisted in shift works.
  • Analyzed client feature requests relating to CRM database.
  • Maintained service functionality and generated project status reports.
  • Participated in issue resolutions and reviewed technical facts.
  • Designed logical solutions and configured Tegrity apps.
  • Provided technical support through telephone and email.
  • Administered content distribution networks and implemented shell scripting
  • Assisted in Dell automated deployments and desktop troubleshooting.
Educational Background
Bachelor’s Degree in Information Technology

Lake Washington Technical College

August 2006 – May 2010

Kirkland, WA

  • 1.0.0Version
  • 456Download
  • 1File Count
  • March 1, 2024Create Date
  • March 1, 2024Last Updated
Average Rating

4.3/5 stars with 392 reviews