Sample Network Support Engineer Resume

Posted in Information Technology Resume Examples
Richard Barbe
3541 Jerry Toth Drive
Quinhagak, AK 99655
(222) 717-8971
Email : [email]

Career Goal
To utilize my technical knowledge and expertise as a Network Technical Support Engineer and further enhance my skills in MPLS, firewall, ISP, BGP, OSPF, TCP/ IP, LAN, WAN, VoIP and RIP.
Technical Skills
High technical knowledge of network configuration:
  • Cisco routers and switches
  • Route redistribution
  • Cisco IOS access list

Adept with routing protocols:

  • RIP, BGP
  • OSPF

Vast knowledge of Layer 2 technology:

  • Spanning- tree

Expertise in Layer 3 switching:

  • Ether channel
  • MLS
  • CEF

Proficient in Network management including:

  • Design
  • Resource Deployment
  • Research

Efficient in utilizing operating systems:

  • Mac OSX
  • Windows

Superb in utilizing wireless equipment:

  • Ruckus wireless
  • Mikrotik, Cisco, HP
  • 3COM, Ubiquiti

Wide range of capabilities to:

  • Utilize network monitoring tools
  • Troubleshoot network systems and applications
  • Interpret PC hardware and software concepts
Relevant Experience
Network Technical Support Engineer
Digi International
January 2012 – Present
Quinhagak, AK
  • Assisted in installation, configuration and maintenance of network hardware and software components.
  • Resolved user related problems by providing technical guidance and expertise.
  • Developed solutions for hardware and software components along with performance evaluation.
  • Provided technical instructions to users regarding business functions, features and application software.
  • Supported LAN and microcomputer systems by effective network planning and server configuration.
  • Performed effective customer services by updating and evaluation of call logging systems.
  • Implemented procedures for designing, operation and maintenance of OPNet and ISP infrastructure components.
  • Conducted research and analysis of current industry standards to suggest new technologies and related improvements.
Network Technical Support Engineer
NetScout Systems, Inc.
November 2010 – January 2012
Herndon, VA
  • Developed effective resolutions for problems relating to networking, assembling and hardware systems.
  • Conducted customer support and troubleshooting services for various Cisco systems and related switches.
  • Coordinated with support engineering teams for solving customer cases through internal messaging systems.
  • Debugged software and hardware problems by documentation and tracking in databases.
  • Resolved problems relating to system networking, computer hardware and software components by troubleshooting procedures.
  • Responded to incoming requests relevant to product features by escalation to software development teams.
  • Provided technical assistance for implementation and configuration of Citrix XenApp systems in overall organization.
  • Implemented procedures for management of company network and IP phone systems.
Education Summary
Bachelor’s Degree in Computer Science
Saint Martin’s College
August 2006 – May 2010
Lacey, WA
Professional Certification
Cisco Certified Network Administrator (CCNA) July 2010
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