Sample IVR Developer Resume

Posted in Information Technology Resume Examples
Adelle Anthony
876 Rose Street
Arlington Heights, IL 60005
(123) 465-2177
Email : [email]

Career Goal
To be able to work with your prestigious organization as an IVR Developer and further hone my skills in XML, J2EE, Java, CVP studio, HTTP, HTTPS and IVR application management.
Technical Skills
Vast technical knowledge of Genesys tools:
  • Composer 8
  • Genesys studio 7.2
  • Genesys Voice portal

Immensely talented to implement programming concepts using:

  • Java, J2EE, CSS
  • Struts Framework
  • C#.Net, ASP.Net

Adept in utilizing Avaya tools like:

  • Avaya Dialog Designer 4.x
  • Interactive Response systems
  • Avaya Aura, VPMS

Proficient with database administration using:

  • Oracle 10g/ 9i
  • SQL server 2005/ 2008
  • MySQL, Postgres

Quick and brilliant with version control tools:

  • Visual source safe
  • SVN, CVS
  • SharePoint

High technical expertise in administering telecom technologies:

  • Contact center, ACD

Efficient in using reporting tools:

  • InfoMat, CCpulse
  • CMS Supervisor

Strong capabilities to:

  • Create and maintain code design documentation
  • Effectively manage IVR applications and systems
Relevant Experience
IVR Developer
TeleTech Holdings, Inc.
January 2012 – Present
Arlington Heights, IL
  • Assisted in designing and preparation of call flows with usability services.
  • Conducted complete analysis of system and business requirements for all IVR applications.
  • Maintained comprehensive technical documentation such as programming specifications, functional and technical designs.
  • Coordinated with user focus groups for tuning, testing, refactoring and optimization of call flows.
  • Resolved technical issues by debugging and support coding and testing functions.
  • Responded to application issues by troubleshooting, analysis and assessment of root cause.
  • Suggested effective processes for improvement of operations and functionality of voice user interface applications.
  • Provided technical assistance for designing and maintenance of enterprise based IVR systems.
IVR Developer
Suh’dutsing Technologies, LLC
November 2010 – January 2012
Columbus, OH
  • Conducted complete review of designs and specifications for all assigned IVR applications.
  • Suggested effective procedures for platform construction and purchase of products as per business requirements.
  • Assisted in development and testing of complex application logic for enterprise systems.
  • Supported technical teams in development and modification of application code to ensure effect on processes.
  • Provided technical assistance for designing, coding and testing quality analysis for application components.
  • Resolved issues relating to critical production by mitigation and problem resolution techniques.
  • Coordinated with project teams by providing technical inputs for design specifications of speech applications.
  • Implemented development procedures for IVR and speech applications through Java and Web Services.
Educational Background
Bachelor’s Degree in Computer Science
Saint Augustine’s College
August 2006 – May 2010
Raleigh, NC
Professional Certification
Cisco Certified Network Associate Voice (CCNA Voice) July 2010

Karen Lessman
1293 Church Street
New York, NY 10013

Job Objective To obtain a positon as an IVR Developer and utilize my knowledge, skills and experience.

Work Experience:

IVR Developer, July 2006 – Present
Swiss, Inc., New York, NY

  • Managed to deploy all phases of speech applications.
  • Analyzed speech applications and created detailed specification document.
  • Created state-of-the art Voice User Interface (VUI).
  • Scripted speech application codes and speech recognition grammars.
  • Configured Speech Servers and supported speech application deployment.
  • Ensured to tune speech applications.

IVR Developer, May 2002 – June 2006
Aqua Corporation, New York, NY

  • Managed to tune grammars using internal and external tools.
  • Provided IVR Programming and Development.
  • Administered multi-platform and highly networked computing facility.
  • Analyzed customer’s issues and resolved or ensure appropriate follow up.
  • Provided technical expertise in planning and administration.
  • Monitored performance of system hardware, network, and applications on daily basis.

Summary of Qualifications:

  • Profound knowledge of T1 interfaces with Call center technology
  • Proficient with Nortel IVR programming, Periphonics MPS 500/1000 IVR platform
  • Expert in Java, JSP, Tomcat, VXML, JavaScript, C# and.Net programming
  • In-depth working knowledge of Speech Recognition and Text-to-Speech applications
  • Skilled in testing and debugging of the IVR application
  • Excellent analytical and problem resolution skills
  • Effective communication skills


Bachelor’s Degree in Computer Information Systems, Kuyper College, Michigan, MI

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