Sample ITIL Expert Resume

Posted in Expert Resume Examples

Jack Trump
3106 Wilson Street
Shoshone, CA 92384

Job Objective To gain employment as ITIL Expert in your company.

Highlights of Qualifications:

  • Deep knowledge of providing support to application configuration
  • Good understanding of ITIL V3 lifecycles and processes
  • Familiarity with various automated database reporting tools
  • Ability to coordinate with technical and non technical audiences
  • Ability to communicate with management
  • Outstanding skills of ITIL principles
  • Ability to work within team environment

Professional Experience:

ITIL Expert
KellyMitchell Group, Shoshone, CA
August 2007 – Present


  • Administered various architecture and engineering process of program.
  • Provided support to all programs and maintained competency of activities.
  • Analyzed and recommended improvements to all new systems and ITIL processes.
  • Developed and documented various ITIL standards.
  • Performed gap analysis on all present infrastructure programs.
  • Participate in various cross function architecture sessions.
  • Maintained knowledge of communication and engineering techniques.
  • Preformed research in various architecture integration processes.

ITIL Expert
Northrop Grumman, Shoshone, CA
May 2004 – July 2007


  • Determined appropriate standards to resolve all business process issues.
  • Maintained efficient architecture as per organization priorities.
  • Provided technical support to all ITIL process owners and performed audits on process.
  • Coordinated with customers to develop ITIL process strategies for design.
  • Developed ITIL framework in coordination with MSC staff members.
  • Administered program management activities and design plan for risk management.
  • Assisted team members to improve quality of processes.
  • Monitored mapping of customer business issues and developed appropriate solutions.


Master’s Degree in Information Technology
Westfield State College, Westfield, MA

Bachelor’s Degree in Information Technology
Herzing College, Birmingham, AL

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