Sample Domain Expert Resume

Posted in Expert Resume Examples

Timothy Rooker
3869 Randolph Street
Cambridge, MA 2142
(111)-734-9850
[email]

Job Objective To obtain the job of Domain Expert in which my skills, passion and experience will be fully utilized.

Highlights of Qualifications:

  • Strong experience in providing customer support for domain
  • Outstanding knowledge of QARA process and Agfa support
  • Ability to develop and monitor projects
  • Ability to maintain knowledge of all cyber activities
  • Ability to communicate with all client
  • Ability to prepared strategic reports for clients
  • Proficient with Java, JSPs, J2EE framework, Spring, JBoss, and JMS
  • Solid understanding of digital imaging and RIS systems

Professional Experience:

Domain Expert
Agfa-Gevaert Group, Cambridge, MA
August 2007 – Present

Responsibilities:

  • Maintained record of all incoming requests for customer support.
  • Assisted to collect all customer information and provided efficient resolution.
  • Monitored all cases and resolutions as per SLA requirements.
  • Provided technical support to all high profile and crisis management situations.
  • Participated in all third party and Agfa training programs.
  • Recommended improvements to customer’s issues through incident management process.
  • Analyzed all incidents and escalated issues if required to resolve issues.
  • Translated all technical information for customers.

Domain Expert
Resolvit, LLC, Cambridge, MA
May 2004 – July 2007

Responsibilities:

  • Maintained list of all best practices for efficient e-service delivery.
  • Monitored progress of delivery systems and development strategies for providers.
  • Developed various e-services in coordination with Union Information Service centers.
  • Documented draft system for development guidelines.
  • Provided support to all development services for internet and mobile platforms.
  • Assisted all domain specialists to implement support services for e-services.
  • Maintained BPR expertise to develop business process for domain.

Education

Master’s Degree in Software Engineering
Alaska Pacific University, Anchorage, AK

Bachelor’s Degree in Software Engineering
Baldwin-Wallace College, Berea, OH

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