Sample Customer Service Executive Resume

Posted in Executive Resume Examples

Gerry Begley
502 Honeysuckle Lane
Seattle, WA98109

Job Objective To obtain a position as Customer Service Executive with an established company in where I can enhance my skills and help the company to grow.

Highlights of Qualifications:

  • Extensive experience in mortgages, finance, pension, investments, insurance industries
  • Proficient in MS Office suite
  • Excellent telephone call handling skills including questioning, probing & listening
  • Strong communication and negotiation skills
  • Ability to cultivate and maintain long-term client relationships
  • Ability to translate complex information into a logical, concise presentation (written and verbal)

Professional Experience:

Customer Service Executive
Freight Systems Inc.,Seattle, WA
August 2007 – Present

  • Managed outbound calling campaigns, including sales and market research.
  • Educated customers on value added services of the company.
  • Provided service adhering to internal processes and procedures, Customer Service Standards, and external regulations.
  • Generated customer letters in order to support customer enquiries.
  • Attended trade shows and exhibitions and provided face to face advice to customers.
  • Collected information from customer and processed transaction.

Customer Service Executive
Cantel Medical Corporation, Seattle, WA
May 2004- July 2007

  • Ensured all customers’ queries are investigated and resolved.
  • Reported workload statistics.
  • Researched and analyzed business requirements and facilitated Continuous Improvement.
  • Identified and escalated recurring problems with systems functionality.
  • Documented information and process maps complying with agreed standards.
  • Prepared status reports of selected projects.


Bachelor’s Degree in Business Administration
Andrew College, Cuthbert, GA

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