Technical Support Engineer Resume

Posted in Engineering Resume Examples

Mark Griffith
2907 Fantages Way
Westbrook, ME 4092
(123)-148-3191
[email]

Job Objective Technical Support Engineer seeking a position in which my experiences and training can help to increase the value of the organization.

Work Experience:

Technical Support Engineer, August 2005 – Present
Metrix, Westbrook, ME

  • Provided technical support and patches to clients.
  • Managed accurate problem description.
  • Supported Application Support Manager.
  • Handled support issues and coached clients.
  • Aided in retention of support contracts.

Technical Support Engineer, May 2000 – July 2005
Symantec, Westbrook, ME

  • Assisted with ADV level telephone support.
  • Handled technical issues with customers.
  • Monitored proper escalation procedures.
  • Troubleshot sophisticated tools.
  • Outlined articles, case and product documentation as well as aided technical training.

Summary of Qualifications:

  • Remarkable experience with varied industry hardware platforms, operating systems and compilers
  • Huge knowledge of backup and archive of Microsoft Exchange, Oracle and SQL databases
  • Deep understanding of security and information collecting tools
  • Ability to solve complex problems and troubleshoot technical problems
  • Ability to coach on the use of development tools as well as work in a fast paced environment
  • Superior communication skills
  • Excellent creative and problem solving skills

Education

Bachelor’s Degree in Computer Science, San Diego City College, San Diego, CA


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