Technical Support Engineer Resume

Mark Griffith

2907 Fantages Way

Westbrook, ME 4092

(555)-555-5555

[email]

Job Objective Technical Support Engineer seeking a position in which my experiences and training can help to increase the value of the organization.

Work Experience:

Technical Support Engineer, August 2005 – Present

Metrix, Westbrook, ME

• Provided technical support and patches to clients.
• Managed accurate problem description.
• Supported Application Support Manager.
• Handled support issues and coached clients.
• Aided in retention of support contracts.

Technical Support Engineer, May 2000 – July 2005

Symantec, Westbrook, ME

• Assisted with ADV level telephone support.
• Handled technical issues with customers.
• Monitored proper escalation procedures.
• Troubleshot sophisticated tools.
• Outlined articles, case and product documentation as well as aided technical training.

Summary of Qualifications:

• Remarkable experience with varied industry hardware platforms, operating systems and compilers
• Huge knowledge of backup and archive of Microsoft Exchange, Oracle and SQL databases
• Deep understanding of security and information collecting tools
• Ability to solve complex problems and troubleshoot technical problems
• Ability to coach on the use of development tools as well as work in a fast paced environment
• Superior communication skills
• Excellent creative and problem solving skills

Education

Bachelor’s Degree in Computer Science, San Diego City College, San Diego, CA