Sample IT Field Engineer Resume

Posted in Engineering Resume Examples

Eric Castillo
176 Cambridge Court
Clarksville, AR 72830
(222)-968-6201
[email]

Job Objective To obtain an IT Field Engineer position in which to use my past expertise to better the company and help it grow.

Summary of Qualifications:

  • Remarkable experience in onsite technical customer support
  • Sound knowledge of desk side client support system
  • Familiarity with Windows 9X, Windows 2000 and Windows NT Workstation
  • Familiarity with protocols and large accounts
  • Ability to perform multi task and prioritize work
  • Ability to effectively handle escalations and time critical issues.

Work Experience:

IT Field Engineer, August 2005 – Present
Amedisys Home Health Services, Clarksville, AR

  • Maintained hardware and performed necessary repairs, identified problems and resolved it in a cost effective manner.
  • Assembled hardware at customer site, installed and set up hardware, tested function and identified if re was any problem.
  • Documented all service calls and facilitated billing process in accordance to warranty and contract.
  • Prepared vendor paperwork and returned parts that needed to be replaced under warranty period.
  • Updated knowledge of new technologies and formulated cost effective ways and satisfied client.
  • Monitored all service problems encountered by client and escalated them to Field Engineer.

IT Field Engineer, May 2000 – July 2005
PC SOLUTIONS, Clarksville, AR

  • Coordinated with client and implemented infrastructure at new agency site.
  • Performed installation and set up for equipments for required hardware and software.
  • Assisted third party vendors in installation of communication systems.
  • Performed tests on process and ensured that end user verified the working of process.
  • Trained end user in necessary communication and information security policies that are in accordance to agency requirement.
  • Performed troubleshoot on all network devices, identified problem and resolved it.

Education

Bachelor’s Degree in Computer science, Carson-Newman College, Jefferson City, TN

We know how to prepare a professional resume!