Sample Field Support Engineer Resume

Posted in Engineering Resume Examples

Randy Love
3231 Conference Center Way
Avoca, PA 18641

Job Objective Looking for employment as a Field Support Engineer with a top rated company that suits my expertise and experience levels.

Professional Experience:

Field Support Engineer, August 2005 – Present
Evertz Microsystems Ltd., Avoca, PA

  • Coordinated with the technical support department and customers and resolved all problems.
  • Managed the customer requirements and allotted duties to the staff members.
  • Performed troubleshoot on the equipment and system at the customer site and repaired dysfunctional equipment.
  • Provided after sale support for the client, such as software and hardware.
  • Documented all the maintenance and repair work.
  • Coordinated with the various departments in the special projects and improved the processes.
  • Provided training to the new members who joined the Field Support Engineering team.

Field Support Engineer, May 2000 – July 2005
Panasonic Avionics Corporation, Avoca, PA

  • Answered all technical queries for the customer related to firmware upgrade and general maintenance.
  • Performed troubleshoot on the application and diagnosed the malfunction and the root cause.
  • Assisted the customers and resolved the problem and recommended the necessary changes if they were required.
  • Coordinated with other departments and provided feedback obtained from the customers on the design change required by them.
  • Prepared the customer guides and provided information on the application, product, FAQ and the system configuration.
  • Scheduled installation of the product at the customer site and trained them on its usage.

Summary of Qualifications:

  • Admirable experience working as a Field Support Engineer for .Net applications
  • Exceptional knowledge of the Linux OS and server hardware
  • Sound understanding of the UNIX and Windows NT configuration
  • Ability to design a network with routers and switches
  • Remarkable ability to learn new technologies and use it
  • Amazing skills to understand the engineering principles and procedure
  • Familiarity in understanding the SAN and NAS storage system
  • Proficient in providing excellent customer service


B.S in Agricultural Engineering, Raymond Walters College, Blue Ash, OH

We know how to prepare a professional resume!