Developer Support Engineer Resume

Posted in Engineering Resume Examples

Matthew Hill
1402 Brown Street
San Jose, CA 95113
(123)-206-7440
[email]

Job Objective Seeking a career opportunity as a Developer Support Engineer within the company which will help me while also helping the company to grow, due to my past experience in the field.

Summary of Qualifications:

  • Admirable experience working as an engineer for product development
  • Skilled in Writing code samples, tutorials, and technical code for the customer development team
  • Remarkable ability to meet the requirements of the customers
  • Proficient in using the database management structures and data structures
  • Expertise in providing technical support
  • Ability to resolve problem by identifying the fault in the product
  • Skilled to understand the working of the Windows and Linux platforms
  • Exceptional skills to work on Oracle and SQL platforms
  • Expertise in Microsoft Visual Studio 2003

Work Experience:

Developer Support Engineer, August 2005 – Present
Amazon, San Jose, CA

  • Answered and resolved all customer queries with the help of the phone, live chat and email facility.
  • Performed troubleshoot on the technical problems with the help of Infragistics products.
  • Handled the bugs that were reported by the customer.
  • Assisted other departments in designing small projects.
  • Prepared coded samples for the customers and maintained a report for the same.
  • Provided ideas and initiated new products, provided inputs for improved services and product efficiency.

Developer Support Engineer, May 2000 – July 2005
Palantir Technologies, San Jose, CA

  • Provided technical support to the customers though phone and email.
  • Performed troubleshoot and reviewed all complex codes.
  • Greeted all customers in a pleasant manner and resolved their queries.
  • Maintained a record of all the customer problems and request in the Palantir ticket tracking system.
  • Proofed the product and provided recommendations for product improvement.
  • Coordinated with the other teams and participated in various projects.

Education

Bachelor’s Degree in Computer Science, Nazareth College, Rochester, NY


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