Sample Cisco Voice Engineer Resume

Posted in Engineering Resume Examples

Thomas Herrera
1697 Mcwhorter Road
Jackson, MS 39201

Objective To gain a Cisco Voice Engineer position in which to utilize my prior job experience, enhance my abilities and to aid in the growth of the company.


  • Remarkable experience in handling Cisco IP Telephony networks
  • Thorough knowledge of voice and data communications equipment and management of QoS in Cisco powered networks
  • Deep knowledge of Cisco routers, transport systems and Cisco Call Manager and Cisco network protocols
  • Skilled in architecture and enforcement of modern TCP/IP networks
  • Solid understanding of enforcement of suitable practices and placement for varied IP solutions within global network infrastructure
  • Expert in configuring, supporting, trouble shooting, debugging Cisco IP Telephony networks
  • Familiarity with Cisco Unified Communications (UCM, UCCX, MPE, Unity) NSTS and DRSN
  • Proficient with Cisco Untiy, IPCC, Cisco TelePresence, PRI/PSTN, voice trunking, and QSIG
  • Amazing ability to bring up VOIP and Data at fresh locations
  • Remarkable ability to establish dial plans, provision service provider lines and remotely troubleshoot implementation problems

Professional Experience:

Cisco Voice Engineer, August 2005 – Present
Dcm Data Systems, Jackson, MS

  • Provided configuration and service administration solutions to the VoIP sector.
  • Delivered on-site engineering support and handled specialized IP telephony equipment.
  • Monitored whether fresh IPT implementations are in accordance with customer expectations.
  • Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams.
  • Acted as customer technical liaison and established IPT operational standards.
  • Coordinated with engineering on expansions to operational systems and with internal departments to develop product roadmaps.

Cisco Voice Engineer, May 2000 – July 2005
Lucas Group, Jackson, MS

  • Assisted with helpdesk customer tickets by troubleshooting problems with regard to the VOIP system.
  • Managed multiple projects and handled routing and switching configuration.
  • Advanced call manager to the standard version and updated system to support the VOIP enforcement.
  • Handled Cisco IP phones and extensions.
  • Regulated VoIP implementation, design and architecture.


Bachelor’s Degree in Computer Science, Rosemont College, Rosemont, PA

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