Sample Automotive Service Director Resume

Posted in Director Resume Examples

James Kopec
2941 Dola Mine Road
Durham, NC 27701

Job Objective Position as Automotive Service Director where my experience will add value to operations within the organization.

Summary of Qualifications:

  • Remarkable supervisory experience in an auto repair facility
  • Sound knowledge of overall automobile operations, management and wholesale relations
  • Thorough knowledge and interest in the automotive industry
  • In-depth knowledge of all automobile finance and insurance products
  • Familiarity with manufacturer warranty, mandatory reporting, and policy procedures
  • Proficient with econometric software package, dealership computer systems and Microsoft Office Suite
  • Excellent verbal and written communication and interpersonal skills
  • Strong customer service skills

Work Experience:

Automotive Service Director, August 2005 – Present
Sonic Automotive, Inc., Durham, NC

  • Recruited and supervised Service Dept-and overseeing Body Shop and monitored their performance in servicing customers.
  • Provided training on administrative policies and procedures for all department personnel.
  • Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
  • Stayed current on manufacturer warranty and policy procedures when served as a liaison with the factory representatives.
  • Maintained the good Customer Service Index (CSI) rating from customers by managing customer complaints immediately and complying to dealership policy.

Automotive Service Director, May 2000 – July 2005
MileOne Automotive, Durham, NC

  • Assisted subsidiary service and sales personnel as required.
  • Documented employee behavior that resulted as annihilation.
  • Communicated to management regarding uprightness of the dealership.
  • Collaborated with the parts department as appropriate to ensure proper stocking of high use parts.
  • Ensured that safety standards were followed by service department personnel.


Bachelor’s Degree in Automobile Engineering, Carl Albert State College, Poteau, OK

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