Sample Automotive Service Director Resume

Posted in Director Resume Examples

James Kopec
2941 Dola Mine Road
Durham, NC 27701
(123)-865-9402
[email]

Job Objective Position as Automotive Service Director where my experience will add value to operations within the organization.

Summary of Qualifications:

  • Remarkable supervisory experience in an auto repair facility
  • Sound knowledge of overall automobile operations, management and wholesale relations
  • Thorough knowledge and interest in the automotive industry
  • In-depth knowledge of all automobile finance and insurance products
  • Familiarity with manufacturer warranty, mandatory reporting, and policy procedures
  • Proficient with econometric software package, dealership computer systems and Microsoft Office Suite
  • Excellent verbal and written communication and interpersonal skills
  • Strong customer service skills

Work Experience:

Automotive Service Director, August 2005 – Present
Sonic Automotive, Inc., Durham, NC

  • Recruited and supervised Service Dept-and overseeing Body Shop and monitored their performance in servicing customers.
  • Provided training on administrative policies and procedures for all department personnel.
  • Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
  • Stayed current on manufacturer warranty and policy procedures when served as a liaison with the factory representatives.
  • Maintained the good Customer Service Index (CSI) rating from customers by managing customer complaints immediately and complying to dealership policy.

Automotive Service Director, May 2000 – July 2005
MileOne Automotive, Durham, NC

  • Assisted subsidiary service and sales personnel as required.
  • Documented employee behavior that resulted as annihilation.
  • Communicated to management regarding uprightness of the dealership.
  • Collaborated with the parts department as appropriate to ensure proper stocking of high use parts.
  • Ensured that safety standards were followed by service department personnel.

Education

Bachelor’s Degree in Automobile Engineering, Carl Albert State College, Poteau, OK

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