Sample Guest Services Coordinator Resume

Posted in Coordinator Resume Examples

Sandra Gonzales
1869 Chipmunk Lane
Bangor, ME 4401
(888)-353-3215
[email]

Job Objective To obtain a Guest Services Coordinator position that will promote growth, stability and opportunity for advancement.

Work Experience:

Guest Services Coordinator, August 2005 – Present
Fifa, Inc., Bangor, ME

  • Handled phone calls and set up appointments, greeted members and guests upon arrival.
  • Coordinated in maintaining professional front desk and reception area.
  • Coordinated in administrative tasks and database update.
  • Established and maintained weekly business relationships with all prospective hospitality partners.
  • Developed and ensured standards of excellence for services offered.
  • Coordinated in creation and distribution of collateral material marketing our guest services and ensured that Business to Business contacts are well supplied.

Guest Services Coordinator, May 2000 – July 2005
Rofus Corporation, Bangor, ME

  • Handled reception desk operations and procedures including registration, sales and retention.
  • Implemented and cultivated sales and marketing and customer service culture within the front line team.
  • Analyzed sales data; measured sales performance and reported on key performance indicators.
  • Managed reception desk functions including maintenance of registration software, hardware and equipment.
  • Expedited front lines, directed flow of guests and ensured professional customer service.
  • Trained staff to deliver a high standard of customer service.

Summary of Qualifications:

  • Strong accomplished experience in office management, guest services
  • Solid understanding of principles, practices and techniques of modern sales and customer service practices
  • Excellent communication and organizational skills
  • Outstanding ability to operate on-line computer system, and work as part of a professional team and collaborate effectively with peers
  • Amazing ability to develop and maintain efficient working association
  • Amazing ability to identify problems, assess alternatives, render consistent and logical decisions

Education

Bachelor’s Degree in Hospitality Management, Metropolitan State College of Denver, Colorado, CO

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