3474 Kinney Street
Westfield, MA 1085
Job Objective Result-oriented and positive thinking Phone Banker looking for a job within your firm.
Highlights of Qualifications:
- Admirable experience in providing training to all new employees to provide customer services over phone
- Deep knowledge of various financial products of bank
- Profound knowledge of various banking and customer service regulations
- Ability to resolve all banking issues for clients
- Ability to cross-selling products and services
- Ability to provide information regarding products and services
- Ability to identify and report instances of possible fraud
- Ability to multi task and prioritize work as per requirement
- Ability to resolve all customer issues over phone and email
- Ability to perform basic math in everyday activities
Wells Fargo, Westfield, MA
August 2007 – Present
- Performed everyday interactions with customers and managed all waiting calls within timeframe.
- Greeted all customers patiently and ensured pleasant tone throughout conversation.
- Maintained knowledge of all customer requirements and provided appropriate responses.
- Administered processing of all transactions within required timeframe and accurately.
- Managed routine processing of all consumer and business transactions.
- Prepared and mailed required documents to clients on regular basis.
- Ensured customer satisfaction at end of every call and thanked the customer.
- Provided all confidential information to caller only after authenticating identification of caller.
TruStone Financial, Westfield, MA
May 2004 – July 2007
- Evaluated client identification before providing information on client accounts.
- Assisted in issuing debit cards to customers and closing cards.
- Coordinated with clients and provided optimal level of customer services.
- Informed clients of any additional and new products and services of bank.
- Provided immediate response to all complex issues of premier customers over phone.
- Performed research if required to resolve all customer issues.
- Analyzed customer issues and if required transferred phone call to senior members.
- Processes various complex transactions online
Bachelor’s Degree in Business
Academy Of Art University, San Francisco, CA