Technical Support Agent Resume

Posted in Agent Resume Examples

Jacob Markel
6670 Alessandro Blvd
Palmdale, CA 93551
[email]

Job Objective Seeking a Technical Support Agent position in a stable company where I can use my skills to benefit the company.

Work Experience:

Technical Support Agent, May 2004 – Present
Telvista Inc., Palmdale, CA

  • Provided technical support to customers regarding equipment.
  • Communicated with customer on the phone and via written correspondence to provide information and assistance on product use, and resolved hardware and software problems.
  • Operated computer on-line guidelines and responded to customer inquiries on function or replacement of defective parts.
  • Completed, processed and maintained applicable paperwork and records.

Technical Support Agent, March 2002– April 2004
StarTek Inc., Palmdale, CA

  • Provided customers with information and technical support for client products and services through inbound phone calls.
  • Assisted clients with the efficient use of application.
  • Worked with customers, help desk agents and technical team members to resolve technical issues.
  • Participated in comprehensive paid training prior to actual customer contact.

Summary of Qualifications:

  • Strong Windows 2003/2008 Server OS knowledge, Microsoft Back Office products and clustering concepts, networking concepts and technologies
  • Strong troubleshooting, customer service and written and verbal communication skills
  • Ability to advise and educate customers in a way they can understand
  • Possess patience to work through technical issues with non-technical customers
  • Ability to solve technical problem in the ever-changing realm of technical support from start to finish
  • Ability to provide troubleshoot for customers who are having difficulty with the implementation of the new system
  • Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
  • Ability to work with minimum supervision, to multi-task, problem solve and to prioritize
  • Self-sufficient in solving problem with minimal assistance
  • Outstanding ability to meet client demands on flexible schedules

Education

Associate Degree in Computer Engineering, Northeast State Technical Community College, Blountville, TN


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