Sample Hotel Guest Service Agent Resume

Posted in Agent Resume Examples

Bradley Gerber
28930 Jasmine Creek Ln
Madison, FL 32340
[email]

Job Objective To secure the position of Hotel Guest Service Agent that will allow me to utilize acquired skills and experience.

Work Experience:

Hotel Guest Service Agent, May 2004 – Present
Penn National Gaming, Madison, FL

  • Utilized the property management system of the hotel to check in all hotel guests.
  • Directed guests and offered service including restaurant and tour reservations.
  • Campaigned to make reservations and assist guests with reservation details and all other requests.
  • Facilitated to answer phone, forward messages and faxes.
  • Processed customer payments according to established policies and procedures.
  • Prepared for group check in and out and VIP arrivals.

Hotel Guest Service Agent, March 2002– April 2004
HJ Russell & Company, Madison, FL

  • Arranged for guest requests to be met prior to guest arrivals and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction.
  • Coordinated with Housekeeping and Maintenance on arriving VIP’s, and special requests.
  • Delivered attentive service and recognition to all.
  • Assisted guests with luggage storage and rooming guests as requested.
  • Assisted in maintaining well-stocked merchandising displays.

Summary of Qualifications:

  • Remarkable experience with cash handling and Customer service
  • Proven ability to empathize with the Guests
  • Proficient in computer skills including typing on a keyboard
  • Ability to continuously perform physical tasks as essential for job functions
  • Great ability to access and enter data accurately
  • Ability to constantly lift, carry, push, pull and move objects
  • Ability to read, listen and communicate effectively with guests
  • Profound ability to multi-task and prioritize

Education

Associate Degree in Public Relations, Jefferson Community College, Watertown, NY

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