Sample Help Desk Agent Resume

Posted in Agent Resume Examples

Gabriel Collazo
2125 S Loudoun St
Kissimmee, FL 34743
[email]

Job Objective To obtain a Help Desk Agent position and to contribute to the success and reputation of the company.

Work Experience:

Help Desk Agent, May 2004 – Present
Dynamics Research Corporation, Kissimmee, FL

  • Handled multiple calls at a time during rush hour.
  • Maintained customer understanding and ensure to stay focused.
  • Provided initial appraisal of classification and priority of service requests.
  • Ensured to log all pertinent information.
  • Ensured escalation of events and service requests.
  • Provided support regarding contact resolution.

Help Desk Agent, March 2002– April 2004
Siemens IT Solutions and Services, Inc., Kissimmee, FL

  • Performed hierarchical escalation to Help Desk Management.
  • Maintained ownership of services, ensuring timely entry, updating, and closure of all tickets and issues.
  • Ensured to conducted equipment diagnostics to determine nature of problems.
  • Provided technical support to users and office staff.
  • Maintained and repaired computer equipment or recommend purchase.
  • Facilitated to conduct training to users and office staff on the use of computer related equipment.

Summary of Qualifications:

  • Remarkable experience in administering Help Desk and technical support
  • Sound knowledge to assess the needs of the customer
  • Profound ability to troubleshoot and resolve technical issues
  • Proficient with PTA, Early Returns, Queue Desk, Sabre and Microsoft Office Suite
  • Ability to de-escalate callers and work toward finding solutions
  • Excellent customer service and communication skills
  • Proven ability to follow directions and handle ambiguity

Education

Associate Degree in Public Relations, Volunteer State Community College, Gallatin, TN


Create your own professional looking resume for free using our resume builder!