Sample Call Center Agent Resume

Posted in Agent Resume Examples

Jonathan Bradley
2042 County Road 73
Lansing, KS 66043
[email]

Job Objective To secure the position of Call Center Agent that will allow me to utilize acquired skills and experience.

Work Experience:

Call Center Agent, May 2004 – Present
Morales Group, Lansing, KS

  • Interacted with and answered and processed customer inquiries.
  • Facilitated to make outbound calls.
  • Resolved any customer complaints or concerns.
  • Managed to handle irate customers in a professional manner.
  • Computed data accurately.
  • Ensured to make changes to tracked orders.

Call Center Agent, March 2002– April 2004
TCF Financial Corporation, Lansing, KS

  • Administered daily workload and follow-up.
  • Adhered to time frames and deliverables.
  • Liaised between the community and the company.

Summary of Qualifications:

  • Remarkable customer service and sales experience in fast paced Call Center
  • Skilled in making recommendations for products and services to meet customer needs
  • Operational knowledge of case management tools
  • Superior customer service skills
  • Sound listening and communication skills both orally and written
  • Excellent analytical and problem solving skills
  • Proven ability collaborating with diverse departments in high pressure situations
  • Profound ability to demonstrate keystrokes with 30 wpm typing

Education

Associate Degree in Public Relations, Catawba Valley Community College, Hickory, NC

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