Airport Customer Service Agent Resume

Posted in Agent Resume Examples

Jeff Cody
3333 W 45th Ave
Nedrow, NY 13120
[email]

Job Objective Seeking a position as Airport Customer Service Agent where I can utilize my knowledge and experience for the development of the organization.

Work Experience:

Airport Customer Service Agent, May 2004 – Present
AirTran Airways, Nedrow, NY

  • Boosted freight traffic for employer through sales calls and the development of business in the local Communities.
  • Maintained existing accounts and ensured proper record keeping.
  • Generated new leads and responded to leads from Customer Service and Cargo Agents, Station Agents and publication resources.
  • Participated in trade shows, conferences and conventions.
  • Identified and attended customers by name.
  • Verified rental agreement and reservation.

Airport Customer Service Agent, March 2002– April 2004
Sheraton National Hotel Arlington, Nedrow, NY

  • Answered customer questions and provided assistance based on each customer’s needs and requests by brand in a friendly, helpful and prompt manner.
  • Ensured a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle process.
  • Prepared Rental Agreement Folder with all required information.
  • Provided all customers assistance with directions, maps, local area information and appropriate service information.
  • Maintained appearance of rental counters and customer areas to present a neat, orderly and safe condition.
  • Assisted customers within the queue to minimize any wait time and provided the most efficient service possible.

Summary of Qualifications:

  • Amazing ability to boost freight traffic for employer
  • Strong communication and customer service skills
  • Remarkable ability to travel overnight to remote destinations
  • Ability to read and understand weather reports, flight releases and flight plans
  • Familiarity with computers and ability to type 25 words per minute
  • Ability to work any available schedule to include nights, weekends, holidays, and overtime
  • Willingness to perform repetitive tasks and ability to lift up to 70 lbs
  • Strong ability to listen and respond effectively to repetitive questions
  • Exceptional organizational and time management skills
  • Proficiency in Microsoft Office (Outlook, Excel and Word)

Education

Associate Degree in Travel and Tourism, Central Florida Community College, Ocala, FL


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