2042 County Road 73
Lansing, KS 66043
Job Objective To obtain an Airline Reservation Agent position and utilize my experience and skills for the successful completion of each job task.
Airline Reservation Agent, May 2004 – Present
Republic Airways Holdings, Lansing, KS
- Provided travel information over the telephone to customers of the airline.
- Processed flight reservations by accepting payment over the phone for ticket purchases.
- Operated telephone headset and used a reservation system on computer network.
Summary of Qualifications:
- Admirable experience in providing excellent sales and customer service
- Sound knowledge of airline reservation procedures
- In depth knowledge of Frontier and Reservations policies and procedures
- Exceptional typing skills (50 W.P.M)
- Strong verbal and written communication skills
- Uncommon ability to work under pressure
- Able to work on weekends, holidays and overtime hours
- Ability to de-escalate callers and work toward finding solution
Associate Degree in Travel and Tourism, Tidewater Community College, Norfolk, VA