Sample Customer Service Advisor Resume

Posted in Advisor Resume Examples

Taylor Wren
1207 Asylum Avenue
Stamford, CT 6995

Job Objective To obtain a position as a member of your organization in which I can exercise my experience as a Customer Service Advisor.

Summary of Qualifications:

  • Excellent experience in face-to-face and telephone-based customer service
  • Familiarity with Mac / Windows, web browsing, email and various software applications
  • Profound knowledge of different media types used on computers and portable media players
  • Ability to change and adjust system settings as per the requirement
  • Ability to identify and explain process of hardware components in computers
  • Ability to build good working relationships with other staff and other teams

Work Experience:

Customer Service Advisor, August 2005 – Present
APAC Customer Service, Inc., Stamford, CT

  • Handled technical-support questions for customers and partners.
  • Ensured call resolution in a timely manner, maintained highest level of quality support in every customer interaction.
  • Interacted positively with team members, customers and other partners.
  • Diagnosed and provided a path to resolve inquiries related to all aspects of the products and interacted with the product applications.
  • Assisted customers in choosing the service that best met their needs.
  • Balanced the cash drawer at the end of shift, prepares deposits and change requests.

Customer Service Advisor, May 2000 – July 2005
The Goodyear Tire and Rubber Company, Stamford, CT

  • Performed precautionary maintenance services.
  • Interacted with other Technicians to make sure all services were performed correctly and parts were installed properly.
  • Completed the required training program.
  • Assisted the store manager in admin functions.


Bachelor’s Degree in Marketing, Edinboro University, Edinboro, PA

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