Sample Help Desk Administrator Resume

Posted in Administrator Resume Examples

Robert Pettit
4526 Layman Court
Gainesville, GA 30501
(111)-316-5263
[email]

Job Objective Help Desk Administrator looking for position within your organization in order to enhance my skills.

Highlights of Qualifications:

  • Remarkable experience in service desk management level
  • Huge knowledge of managing an IT service desk
  • Deep knowledge of working with IT service processes
  • Familiarity with infrastructure, network and desktop environments
  • Amazing ability to work with data
  • Superior written and verbal skills

Professional Experience:

Help Desk Administrator
IntelliDyne, Gainesville, GA
November 2007 – Present

  • Imparted end-user support.
  • Aided users with basic questions.
  • Maintained records resolution and user agreements.
  • Formulated database of issues.
  • Updated end user hardware and software.
  • Managed end user computer equipment.

Help Desk Administrator
Merkle Inc, Gainesville, GA
December 2003 – October 2007

  • Oversaw help desk ticket system.
  • Handled staff questions and emails.
  • Managed issues and coordinated with IT staff.
  • Corresponded with IT and business units.
  • Installed hardware and software systems.
  • Maintained documentation for help desk.

Education

Bachelor’s Degree in Computer Science
Fox College, Oak Lawn, IL

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