Sample Dialer Administrator Resume

Posted in Administrator Resume Examples

Donald Coleman
4749 Hudson Street
Rochelle Park, NJ 7662
(222)-896-4375
[email]

Job Objective Career minded Dialer Administrator seeking position with reputable organization in which my training can help improve the development of the organization.

Summary of Qualifications:

  • Remarkable experience with a dialer product in a customer contact center environment
  • Sound knowledge of the inbound and outbound telemarketing and fund raisers programs
  • Operational knowledge of reporting tools and data extraction
  • Ability to measure the various call center metrics
  • Ability to develop and prepare dialer analysis and recommendations

Work Experience:

Dialer Administrator, November 2007 – Present
CMI Group, Rochelle Park, NJ

  • Prepared schedules for the various team members in the department to ensure efficiency.
  • Resolved issues with the assistance of the various departments.
  • Prepared a training schedule and incorporated various events in the workforce management software.
  • Coordinated with the Call Centre Management team to incorporate the team members and staff.
  • Provided regular data to the Call Centre Management to improve their productivity.
  • Analyzed the call flow to make the necessary recommendation to improve call handling.

Dialer Administrator, December 2001 – October 2007
Aurora Bank FSB, Rochelle Park, NJ

  • Monitored the call campaigns to increase the percentages with the help of the available resources.
  • Administered the working of the outbound dialer in compliance with the State and the Federal Laws.
  • Maintained records of daily dialer download to ensure that the efficiency of the outbound calling is not affected.
  • Maintained the profiles and added the new ones to the systems as and when needed.
  • Conducted the regular audits to ensure that all the leads provided are in line with the departmental policies.
  • Prepared reports on daily basis on calls to be submitted to the management.
  • Analyzed the various calling strategies and then resolved any problems and suggestions.

Education

High School Diploma, Marsh Valley High School, Arimo, ID

We know how to prepare a professional resume!