Sample CRM Administrator Resume

Posted in Administrator Resume Examples

James Pickering
4302 Francis Mine
Chico, CA 95926
(333)-255-9426
[email]

Job Objective CRM Administrator with strong desire to learn and grow seeking position with organization in which to use my skills to their fullest.

Summary of Qualifications:

  • Remarkable experience with Administration of Customer Relationship Management (CRM) enterprise application
  • Sound knowledge of the CRM application and CRM installations
  • Familiarity with Salesforce automation solutions
  • Exceptional knowledge of the sales process
  • Ability to perform data administration – data integrity, cleansing data for imports
  • Ability to resolve order problems by investigating data and history
  • Ability to maintain the highest level of confidentiality
  • Ability to forecast the problems of users in change of systems

Work Experience:

CRM Administrator, November 2007 – Present
Acme Packet, Chico, CA

  • Maintained the CRM systems for all the users such as the customer service and sales team.
  • Specialized in solving all technical matter and resolved all technical and non technical queries of the CRM user.
  • Coordinated with the finance and the sales team to analyze and planning the CRM accordingly.
  • Communicated with the key customers in regard to sales and finance data for the CRM.
  • Customized the layout of the CRM and the associated fields to incorporate customization on the field.
  • Performed preventative maintenance of the CRM system to ensure the minimal downtime.

CRM Administrator, December 2001 – October 2007
Quick Attach Attachments, Inc., Chico, CA

  • Provided support to the sales and marketing team by ensuring the working of the CRM system.
  • Participated in the various troubleshooting process and data recovery, implemented the various data changes to the CRM.
  • Performed troubleshooting of the reports to meet optimal level of performance in the CRM.
  • Assisted the users in tracking the data, communicating with the internal and external users to facilitate the business.

Education

Bachelor’s Degree in Information Technology, Wellesley College, Wellesley, MA


Carl Derosier
3245 Main Street
Bellevue, WA 98004
(123)-938-4085
[email]

Objective To apply my knowledge and 6+ years experience as CRM Administrator and to develop efficient and effective systems using my skills in SQL programming, Linux, JavaScript, Ajax, and SAML/XACML in meeting company’s needs.

Education

MS in Computer Science, 2004
Columbia University

BS Computer Engineering, 1999
Columbia University

Skills:

  • Programs: SAP 3.1/4.0/5.0/5.1, MS Word, Excel, PowerPoint, Project, Visio
  • Programming: ABAP, Java, C, C++, Visual Basic, XHTML
  • Databases: SQL, MySQL, MS Access, Oracle
  • Operating Systems: Windows NT 4.0/XP/Vista, Linux
  • Excellent interpersonal and communication skills

Professional Experience:

  • Chief, CRM Administrator, 2008-present
  • H. Heller & Co., Inc. San Francisco

Responsibilities:

  • Provided support to sales and marketing concerning lead generation, account management, reporting, and conversion tool.
  • Supported the proper use and adoption of the CRM application for proper coordination.
  • Produced marketing reports to identify failure and success factors.
  • CRM Specialist, 2005-2008
  • H. J. Heinz Company Limited, Deming

Responsibilities:

  • Utilized electronic sources in converting hierarchy for new users.
  • Updated layout for every submitted application.
  • Designed and customized CRM Laptop System.
  • Conducted detailed analysis sessions involving full life-cycle analysis.
  • CRM Consultant, 2004-2005
  • H. Lee Moffitt Cancer Center & Research Institute, Deming

Responsibilities:

  • Provided support to sales and marketing concerning lead generation, account management, reporting, and conversion tool.
  • Supported the proper use and adoption of the CRM application for proper coordination.
  • Produced marketing reports to identify failure and success factors.
  • CRM Specialist, 2005-2008
  • H. J. Heinz Company Limited, Deming

Certifications and Affiliations

Certified Application Developer by Microsoft
National Institute of Database developers

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