Provide high customer service level to assure member totally satisfied.
Attain yearly sales targets as set by Manager.
Develop and execute personal marketing plan to acquire sales goals.
Assist store as well as club marketing efforts.
Maintain and update detailed customer list for potential sales opportunities.
Head responsible for resolution of client and vendor concerns.
Comply with company established guidelines, procedures and standards in customer service area.
Ensure to follow all rules related to PNR’s and Profiles, invoicing, ticketing, client files plus overall work accuracy.
Maintain complete understanding as well as working knowledge of Club computerized systems.
Head responsibility for departmental duties as allotted by management to assure smooth operational flow.
Ensure to advance by company national travel proficiency testing and training program.
Involve in mandatory training as and when management assigns.
Head responsibility for personal commissions and sales weekly audit.
Suggest customers with most cost-effective travel mode within established corporate travel policy.
Recommend customer about international travel requirements like passport and visa etc.