Respond first line to customer trading, system functionality questions and problems.
Record all queries in client tracking system related to trade support analysis.
Learn proprietary trading system functionality along with back off company support to communicate effectively with clients and resolve customer queries.
Interact with execution company’s’ trade desk to identify technical issues with customer connections.
Manage client contacts as well as escalation path through problem ownership.
Provide assistance to proprietary traders in Chicago off company.
Ensure to escalate issues to suitable IT staff if necessary.
Monitor actively and respond to alerts within technology atmosphere.
Collaborate with traders and varied IT staff to execute new tools as well as strategies.
Ensure to test new software releases and deploy to production.
Ensure to optimize system uptime by monitoring, using change management methods and quick response to any outage.
Manage circumstances inclusive of incident resolution process as well as client communications.
Develop as well as maintain system documentation.
Collaborate with various team members to accomplish firm goals.
Provide off-hours as well as remote support.