Telephone Clerks Supervisor Responsibilities and Duties

Supervise telephone clerks in an office setting.

Attend customer telephone calls and redirect them to the appropriate staff.

Greet customers and visitors to the office, hospital, hotel, or resort.

Record and maintain time and date of visitors including the purpose of visit in the visitors’ book.

Schedule and organize appointment of visitors & customers with appropriate office personnel.

Maintain and manage log of all inbound calls with referrals and inquiry details.

Maintain office premises neat and clean recreating an ambience of warmth.

Assist and support administrative staff in their daily tasks.

Supervise telephone clerks in providing administrative support to staff.

Organize and manage files, documents, records and statements in orderly fashion.