Lead, direct plus manage entire station functions to assure entire departments as well as staff implement service agreements at or above customer’s standards.
Ensure to maximize profitability by superior client service, effectual and prompt communications as well as follow-up on every pending matter with customer.
Head responsibility for sales and marketing, business development and new account development to assure maximum transportation revenue is developed for station.
Guide, lead and support managers daily on issues if any associated with human resources, operations, communication, standardizing procedures, revenue enhancement and systems applications.
Implement processes to accomplish customer needs.
Develop and implement plans, policies and programs to attain anticipated company needs in areas of functional responsibility.
Ensure conformance with ISO standards, corporate policies and guidelines, Sarbanes Oxley and varied regulatory requirements.
Review evaluation of costs, activities, operations and anticipate data to identify progress toward established business development objectives and goals.
Review and analyze station P&L performance plus setup short term goals to address budgetary shortfalls if any.
Ensure freight being expedited safely plus timely manner.
Ensure station facility offers professional, clean and safe working atmosphere for all employees.
Direct as well as train management staff for sound human relations plus operational skills.
Ensure rules, directives and methods are conveyed to all station personnel.
Ensure safety procedures and programs are executed and maintained.
Utilize entire superior communication skills with purpose to motivate staff as well as develop effective working relations with executives, peers and clients.