Software Support Manager Responsibilities and Duties

Posted in Job Responsibilities

Handle a team of direct reports within Support department.

Work with escalated situations from phone calls to ticket follow-up.

Manage Risk Assessment Team compliance activities.

Share on call duties with Support Director for escalation point company coverage.

Conduct timecard duties for Support staff.

Share responsibilities with entrance to Support activities from PMO with Support Director.

Engage in RFP responses and meetings for new business.

Receive activities and tasks from Support Director.

Manage metrics for support team areas along with Support Director.

Conduct annual employee write-ups and reviews for direct reports.

Deliver and drive new processes within Support organization.

Handle Support Risk Assessment Team compliance activities.

Contribute to call duties for escalation point company coverage.

Communicate with business partners and associates at all levels.

Create and manage documentation of team procedures and processes.

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