Handle diverse team of Quality Assurance specialists.
Assist continuous professional plans of QA team members.
Help in resource allocation and estimation efforts and delegate duties for routine activities.
Document and follow through issues determined for prompt resolution.
Stay available after hours for production, installation or customer support.
Assist QA environment team for quality and availability of QA test environment for each product.
Enhance QA methodology for test and defect management and tools supporting processes.
Maintain defect triage process and continuous defect review in software organization.
Track customer facing issues in customer support tracking tool.
Escalate unresolved issues for suitable customer support level.
Offer continuous improvement by assessing customer issues for root cause and future prevention.
Investigate and explore upcoming new technologies and suggest for enhancements.
Handle vendor relationships to deliver services.
Conduct test and demos and inspect to certify product readiness for quality gates.
Ensure and record requirements coverage by verification.