Handle and manage customer inbound calls.
Answer customer inquiries regarding products or services.
Reroute customer calls to appropriate sales personnel.
Maintain a database of customer calls, their needs and requirements.
Conduct market research and field survey for clients’ products and services.
Prepare research and survey reports for top sales management.
Mail billing copies of sales to customers.
Coordinate with accounts receivable team in collecting balances.
Manage, monitor and schedule customer appointments with sales team.
Implement best practices in sales programs.