Retention Specialist Responsibilities and Duties

Posted in Job Responsibilities

Develop new strategies for customer retention activities.

Respond to customer queries and address service complaints in a timely manner.

Work with Sales Manager in implementing sales promotion activities.

Track contracts that are soon to be expired and contact customers for renewals.

Develop product presentations and demonstrations to customers.

Analyze customer feedbacks and develop new techniques to ensure customer retention.

Provide excellent customer services and ensure customer satisfaction.

Build positive working relationships with customers for repeat businesses.

Explain customers about new products and benefits.

Make sales calls to existing and new customers for business growth.

Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

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